Eligibility

    • Furniture items must be in good condition.
    • The product must include original brand logo, packaging & kits packets where it is applicable with the original proof of purchase.
    • Returns are accepted within 3 days of delivery or fitting for knock-down products.

Service Charge

    • A 20% or 2,000 BDT service charge (whichever is higher) will be applied to the total purchase amount for all eligible returns.

Quality Assurance

    • Upon receipt, all returned products undergo a thorough inspection by our Quality Assurance & Quality Control (QA/QC) Department to ensure they meet our return criteria.

Refund Processing Time

    • Once we receive the returned product, it typically takes 2-3 weeks to process your refund.

Non-Returnable Items

    • Customized products, fabric products, and upholstered items are not eligible for return.
    • This policy applies even in cases of fire damage, natural calamities, or damaged sets.

 

For any questions or assistance regarding returns, please contact our customer support team. We’re here to help!